At TIDYNEST SDN. BHD. (“TIDYNEST”, “we”, “us”, “our”), we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website, contact us via email or social media, or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, delivery address, billing address, payment details.
  • Technical and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.
  • Cookies and Tracking Technologies: To enhance your browsing experience and analyse website performance.
  • Order Information: Product preferences, purchase history, and transaction records.
  • Communication Data: Records of your communications with us, including emails, contact forms, and messages through social media platforms.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders, including managing payment, shipping, and providing order confirmations.
  • To communicate with you regarding your orders, requests, or customer service inquiries.
  • To personalise your shopping experience and recommend products relevant to your interests.
  • To improve our website functionality, customer experience, and product offerings.
  • To maintain the security of our website and prevent fraud or misuse.
  • To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: Payment processors, shipping partners, IT support, and marketing platforms to assist in delivering our services.
  • Legal Requirements: If required by law or to protect our rights, safety, and the security of our users.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction, with continued protection of your data.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction, including the use of SSL encryption and secure payment gateways.

While we strive to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Retention of Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain data processing activities.
  • Request data portability.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at tidy.nest@outlook.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve your experience on our website. You can manage your cookie preferences through your browser settings.

8. Links to Other Websites

Our website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date noted at the top. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

TIDYNEST SDN. BHD.
Lot 3A-01A, Level 3A, Glo Damansara Shopping Mall, 699, Jalan Damansara, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia
Email: tidy.nest@outlook.com
Phone: +6017 545 6899