At TIDYNEST SDN. BHD. (“TIDYNEST”, “we”, “us”, “our”), your satisfaction is important to us. We stand by the quality of our home organization products and strive to ensure your shopping experience is smooth, transparent, and secure. Please read our Return Policy carefully to understand your rights and our procedures regarding returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is unused, unassembled, and in its original condition with all original packaging, labels, and tags attached.
  • A return request is submitted within 7 days of receiving your order.
  • Proof of purchase (order number or receipt) is provided.

Items that are damaged due to misuse, improper assembly, or modification are not eligible for return.

2. Non-Returnable Items

We do not accept returns for:

  • Clearance or sale items (unless defective or damaged upon arrival).
  • Perishable goods.
  • Items marked as non-returnable in product descriptions.
  • Gift cards and vouchers.

3. Return Process

To initiate a return:

  1. Email us at tidy.nest@outlook.com within 7 days of receiving your item with:
    • Your order number.
    • The reason for the return.
    • Photos of the product (including packaging if damaged).
  2. Our team will review your request and provide return instructions, including the return shipping address.

Note: Please do not send your item back to us without prior approval, as it may not be processed.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of returned items without tracking.
  • Shipping costs paid during the initial purchase are non-refundable.

5. Inspection and Approval

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria:

  • If approved, your refund or exchange will be processed within 7–14 business days.
  • If the item does not meet our return conditions, we will notify you, and the item will be sent back to you at your expense.

6. Refunds

If your return is approved:

  • Refunds will be processed to your original payment method.
  • The time it takes for the refund to reflect in your account may vary depending on your payment provider.

We reserve the right to offer a partial refund if the returned item is not in its original condition, missing parts, or damaged due to reasons not caused by our error.

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, email us at tidy.nest@outlook.com with your order number and photos within 7 days of delivery.

8. Damaged or Defective Items

If your order arrives damaged or defective:

  • Please email us within 48 hours of receiving your order with clear photos of the damage/defect and the packaging.
  • We will arrange a replacement, repair, or refund depending on the situation at no additional cost to you.

9. Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank, as processing times can vary.
  4. If you have done all of this and still have not received your refund, please contact us at tidy.nest@outlook.com.

10. Changes to Return Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website, with the updated effective date.

11. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

TIDYNEST SDN. BHD.
Lot 3A-01A, Level 3A, Glo Damansara Shopping Mall, 699, Jalan Damansara, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia
Email: tidy.nest@outlook.com
Phone: +6017 545 6899