Thank you for shopping with TIDYNEST SDN. BHD. (“TIDYNEST”, “we”, “us”, “our”). We are committed to ensuring your orders reach you in a timely and secure manner while maintaining transparency throughout the shipping process. Please read our Shipping Policy carefully to understand our procedures and expectations.
1. Shipping Coverage
We currently ship orders within Peninsular Malaysia, Sabah, and Sarawak. For international shipping requests, please contact us at tidy.nest@outlook.com to check feasibility and obtain a custom shipping quote.
2. Processing Time
- Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
- During peak seasons, sales, or promotional periods, processing may take slightly longer. We appreciate your understanding and patience during these times.
3. Shipping Methods and Delivery Time
We partner with reliable courier services (J&T, DHL, PosLaju, and others) to deliver your orders safely. Delivery timelines are as follows:
- Peninsular Malaysia: 2–5 business days after dispatch.
- Sabah & Sarawak: 3–7 business days after dispatch.
- Remote or rural areas: Delivery may take longer depending on the courier’s coverage.
Please note that delivery times are estimates and may be affected by weather, public holidays, or unforeseen courier delays.
4. Shipping Rates
Shipping fees are calculated based on the weight, dimensions, and destination of your order. Shipping charges will be displayed at checkout before payment.
- Free Shipping: We offer free shipping for orders above RM300 within Peninsular Malaysia unless stated otherwise during special campaigns.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel’s status online. Please allow up to 24 hours for tracking information to be updated by the courier.
6. Delivery Issues
Undeliverable Packages:
If a package is returned to us due to an incorrect or incomplete address provided, or if the recipient is unavailable for delivery attempts:
- We will contact you to arrange reshipment, and additional shipping fees may apply.
- If the customer opts for a refund instead of reshipment, shipping fees are non-refundable.
Lost or Damaged Parcels:
- If your parcel is delayed, lost, or arrives damaged, please contact us at tidy.nest@outlook.com within 3 days of delivery with your order and tracking number, along with photos (if applicable) to assist with claims.
- We will work with our courier partners to investigate and resolve the issue promptly.
7. Split Shipments
In cases where your order contains multiple items, they may be shipped separately depending on stock availability or warehouse locations. You will receive separate tracking numbers for each shipment where applicable.
8. Customs and Duties
For international shipments (if arranged), customers are responsible for any applicable customs duties, taxes, or import fees imposed by your country. We recommend checking your country’s import policies before placing an order.
9. Changes to Shipping Policy
We may update this Shipping Policy periodically to reflect changes in our shipping practices or courier partnerships. Updates will be posted on this page with the effective date.
10. Contact Us
For questions or concerns about your shipment, please reach out to us:
TIDYNEST SDN. BHD.
Lot 3A-01A, Level 3A, Glo Damansara Shopping Mall, 699, Jalan Damansara, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia
Email: tidy.nest@outlook.com
Phone: +6017 545 6899